Thank you for shopping at verticalwardrobe.com. We are committed to providing you with high-quality men’s casual wear and an exceptional shopping experience. If you are not satisfied with your purchase, please refer to the following guidelines regarding our return and exchange services.

I. Eligibility for Returns and Exchanges
You may request a return or exchange if the following conditions are met:
The request is submitted within the specified timeframe (within 14 days) after receiving the item(s).
The item(s) remain unworn, unwashed, and undamaged.
The item(s) are returned with all original tags, packaging, and accessories intact.

II. Non-Returnable/Non-Exchangeable Items
The following situations are not eligible for return or exchange services:
Items that have been worn, washed, or damaged due to human error.
Requests submitted after the specified return/exchange timeframe has expired.
Items returned without prior authorization.
Special promotional items (unless otherwise specified on the product page).

III. Return Process
Contact our customer service email to submit a return request.
Provide your order number and the reason for the return.
Obtain a return authorization and the designated return address.
Ship the item(s) back according to the provided instructions.
We will process your refund once we have received and inspected the returned item(s).

IV. Refund Information
Refunds will be issued to your original payment method.
Refund processing typically takes 5–10 business days (depending on your bank or payment platform).
Original shipping charges (if applicable) are generally non-refundable.

V. Exchange Policy
If you require a different size, please indicate this in your request. Exchanges are subject to current inventory availability; if the requested item is out of stock, we will process a refund for you instead.

VI. Return Shipping Costs
For returns due to personal reasons (e.g., incorrect size), the return shipping costs are the responsibility of the customer.
If a return is necessitated by a product quality issue, we will cover reasonable return shipping costs.

VII. Handling of Quality Issues
If you receive an item with a quality defect, please contact our customer service team as soon as possible after receipt and provide relevant photographs. We will prioritize the processing of an exchange or refund for you. 8. Contact Us
For assistance with returns or exchanges, please contact:
Company Information:
Vertical Wardrobe LLC
Address:
2033 WAGON WHEEL DR, HAMILTON, OH 45013
Email:
devin@verticalwardrobe.com
support@verticalwardrobe.com
Phone:
8595898185

Thank you for your understanding and support; we are always committed to providing you with a satisfying shopping experience!